Häufig gestellte Fragen
Sie haben Fragen zum Bestellvorgang oder möchten wissen, wie Sie Ihr Kochgeschirr richtig pflegen, damit es Ihnen lange Freude bereitet? Oder Sie sind unsicher, ob Ihr Kochgeschirr für Induktion geeignet ist – und worauf Sie hierbei unbedingt achten sollten?
Dann sind Sie hier genau richtig. In unserem FAQ-Bereich finden Sie übersichtlich und verständlich die wichtigsten Antworten auf häufig gestellte Fragen. Schnell erklärt, direkt auf den Punkt – damit Sie sicher entscheiden und Ihr Kochgeschirr optimal nutzen können.
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Frequently Asked Questions
AN ORDER
The easiest way to place your order is in our Baf online shop. Simply select the products you want, put them in your shopping cart and follow the instructions to checkout. Alternatively, you can send us an email with the products you want and your contact details.
In the Baf online shop you have various payment options to choose from, such as PayPal or advance payment. If you order by email, we can also send you the payment details by email.
We endeavour to process orders as quickly as possible. Typically, orders are processed within 1-2 working days. However, there may be exceptions, e.g. during periods of high demand or during holidays.
If you would like to make changes to your order or cancel it, please contact our customer service as soon as possible. We will do our best to accommodate your request. Please note that changes or cancellations may not be possible if the order has already been processed or shipped.
If you have placed your order in the Baf online shop, you will receive a confirmation email with a tracking link as soon as your order has been dispatched. You can also contact customer service to check the status of your order. For orders placed by email, we will also inform you of the status of your order by email.
If a product is temporarily out of stock, you have the option to sign up to be notified when the product is available again. We will then inform you immediately when the product is back in stock.
GENERAL CARE INSTRUCTIONS
Yes, it is recommended to clean the pan with warm water and a little detergent before first use to remove any residue or contaminants.
Always use a hob that has the same diameter as the base of the pan. This will ensure optimal heat distribution and allow the pan to work more efficiently.
In our range you can choose between inductive cookware or non-inductive cookware. When ordering, please pay attention to what type of stove you have at home.
After use, we recommend cleaning the pan with warm water and a mild detergent. Avoid using aggressive cleaning agents or steel wool as this may damage the surface of the pan.
The lifespan of the pan depends on proper use and care. However, if used properly, the pan can last a long time and give you years of enjoyment.
INDUCTION COOKWARE
The ideal setting depends on the size of the pan and the type of food you want to cook. It's usually best to start with a lower setting and increase it if necessary.
It is recommended not to heat the induction pan empty for too long. This can damage the coating of the pan and cause discoloration or peeling. Make sure there is always something in the pan before heating it. Induction cookware heats up immediately and does not need a warm-up phase.
Yes, an induction pan can also be used on a conventional hob. However, it will reach its optimum heating performance on an induction hob. On a conventional hob, it may take a little longer to reach the desired temperature.
After use, you should let the induction pan cool down and then clean it with warm water and a mild detergent. To protect the coating, do not use aggressive cleaning agents or scouring pads.